The concept of responsible gaming has been legally enforced in Malta and across the EU Member States. It is deemed to be an integral aspect that should prominently feature within a gaming operator’s framework. Reducing the risk of problem gaming requires awareness and training, and most importantly, sufficient human and technological resources.
A responsible gaming program should, as a minimum:
- reflect the senior management's committment to responsible gaming
- foster a culture of social responsibility, making it an integral part of the daily operations of the operator;
- ensure the interest of the players and vulnerable groups are protected;
- develop a better understanding of the social impact of gaming;
- offer players a set of easily accessible tools and resources to maintain control of their gaming activities (e.g. self-exclusion, loss, time, wager and deposit limits); and
- promote a positive reputation that reflects the integrity of the gaming operator.
When implementing a responsible gaming program, gaming operators are required to adhere to, and enforce, the applicable regulations. This enables the gaming operator to remain in compliance with its obligations on player protection and responsible gaming, whilst fostering a culture of social responsibility within the organization.
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